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The archive data process enables you to archive service records by physically moving records to a set of archive tables. Data that meets certain requirements are moved from active tables to archived tables. Having only current data in the tables makes locating active records easier and improves system performance. You can preview all records before creating an archive. Once you are sure the data is no longer needed, the archived tables are then removed through a separate process.

Note

Back up all data before running this utility.

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Select which tables to archive by marking the appropriate checkbox in the Include: column. You can archive service calls, maintenance contracts, customer records and technician records. Once archived, the data can no longer be accessed with Service Management or Microsoft Dynamics GP. Archived data is accessible with Microsoft Dynamics GP Report Writer.  

Info

Archiving criteria:

  • Customer records marked inactive in Microsoft Dynamics GP will be archived. There can be no open Sales Order Processing transactions for the customer. Also, the customer must not have open service calls, open maintenance contracts, or master contracts. Customer records not meeting archiving requirements will not be archived. An explanation of the requirement that wasn't met will print on the Archive Error Log Report.
  • To archive a technician record, the Microsoft Dynamics GP employee or vendor record on which the Service Management technician record is based must be marked inactive in Microsoft Dynamics GP. The technician cannot be assigned to an open service call or appointment. Appointments and tasks are archived with the closed service call. Finally, the technician cannot be the primary technician at a location.
  • Archiving technician records will not archive Microsoft Dynamics GP employee and vendor records.

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Select Process to archive the data. See the tables below for file table names of archived data. Archived data is accessible when using Microsoft Dynamics GP Report Writer; however, the data is not accessible from within Service Management. Following is a list of service tables and the files they are archived to.

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Table:

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Archive to:

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SV_Note_MSTR

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SVA00805

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SV_Service_MSTR

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SVA0300

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SV_Job_Costs_HISTORY

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SVA00815

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SV_Service_Technician_WORK

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SVA0351

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SV_Service_Assigned_Equipment_MSTR

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SVA0387

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SV_Invoice_History

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SVA0701

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SV_Overdue_PM_MSTR

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SVA0598

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SV_Service_ID_Log_MSTR

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SVA0340

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SV_Service_Time_MSTR

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SVA0519

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SV_Service_Appointment_MSTR

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SVA0301

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SV_Service_Tasks_MSTR

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SVA0302

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Table:

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Archive to:

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SV_Note_MSTR

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SVA00805

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SV_Lookup_Tech_MSTR

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SVA0115

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SV_Technician_Labor_Plan_MSTR

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SVA0150

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SV_Technician_Skill_Set_MSTR

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SVA0155

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Table:

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Archive to:

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SV_Contract_Billing_HIST

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SVA0507

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SV_Revenue_Recognition_WORK

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SVA0547

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SV_Contract_Quicksearch

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SVA0053

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SV_Contract_Detail_Summary

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SVA0505

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SV_Maint_HIST

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SVA0501

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SV_Maint_Invoice_MSTR

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SVA0564

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SV_Revenue_Recognition_Summary

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SVA0514

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SV_Contract_Revenue_Method2_HIST

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SVA0508

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SV_Contract_Revenue_Method2_MSTR

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SVA0509

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SV_Invoice_History

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SVA0701

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SV_Maint_Escalation_HIST

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SVA0534

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SV_Maint_Escalation_MSTR

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SVA0533

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SV_Contract_Contact_MSTR

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SVA0575

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Table:

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Archive to:

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SV_Equipment_Replacement_Parts_MSTR

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SVA00182

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SV_Contract_Quicksearch

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SVA0053

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SV_Customer_Quicksearch

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SVA0054

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SV_Equipment_Quicksearch

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SVA0055

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SV_Note_MSTR

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SVA00805

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SV_Customer_MSTR

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SVA0100

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SV_Customer_Contact_MSTR

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SVA0160

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SV_Location_MSTR

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SVA0200

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SV_Location_Contact_MSTR

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SVA0205

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SV_Location_Technicians_MSTR

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SVA0215

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SV_Service_Time_MSTR

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SVA00519

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SV_Service_MSTR

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SVA0300

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SV_Service_ID_Log_MSTR

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SVA0340

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SV_Equipment_MSTR

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SVA0400

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SV_Job_Costs_History

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SVA00815

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SV_Equipment_Meter_MSTR

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SVA0430

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SV_Plant_MSTR

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SVA0460

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SV_Maint_Invoice_MSTR

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SVA0564

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SV_Invoice_History

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SVA0701

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SV_Main_HIST

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SVA0501

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SV_Contract_Detail_Summary

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SVA0505

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SV_Contract_Billing_HIST

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SVA0507

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SV_Contract_Revenue_Method2_HIST

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SVA0508

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SV_Revenue_Recognition_Summary

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SVA0514

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SV_Maint_Escalation_MSTR

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SVA0533

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SV_Maint_Escalation_HIST

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SVA0534

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SV_Revenue_Recognition_WORK

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SVA0547

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SV_Maint_Annual_MSTR

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SVA0550

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SV_Contract_Contact_MSTR

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SVA0575

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SV_Overdue_PM_MSTR

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SVA0598

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SV_Document_MSTR

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SVADOCMS

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RM_Commission_History

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SVRMA305

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RM_Applied_History

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SVRMA302

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RM_Tax_History

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SVRMA306

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RM_History

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SVRMA111

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RM_Customer_MSTR

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SVRMA101

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RM_Distribution_History

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SVRMA301

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RM_Customer_MSTR_Addr

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SVRMA102

Receivables data will be archived in Service Management and in Microsoft Dynamics GP. That is, archived customers can no longer be accessed in Service Management or Microsoft Dynamics GP. The Microsoft Dynamics GP tables are listed below.

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RM_Commission_History

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RM30501

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RM_Applied_History

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RM30201

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RM_Tax_History

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RM30601

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RM_History

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RM30101

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RM_Customer_MSTR

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RM00101

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RM_Distribution_History

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RM30301

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RM_Customer_MSTR_Addr

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RM00102

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WennSoft no longer recommends users run the Archive Data Utility due to the potential for data damaging issues.