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Release Date: May 2021


Case #Description
SMS-1254The Signature Agent About window has been updated to include a link to the Signature Status page that provides status information and past incidents. Users can subscribe to be updated on Status Page updates in one or more of the following methods: email, text message, webhook, and/or RSS feed. You can also access the WennSoft Customer Support Center. https://signature.statuspage.io/
SMS-1260Signature Agent now supports running the Signature Registration service over Secure Sockets Layer (SSL). When installing or updating, mark the Use HTTPS for Signature Registration web service if the Signature Registration web service is installed on a secure website (https:// instead of http://). This allows the registration web service to be consumed over Secure Sockets Layer (SSL).
SMS-1278

The K2A CDC database table triggers on the CDC Configuration tab have been limited to Appointment (SV00301), Equipment (SV00400), GP Customer (RM00101), Job (JC00102), Job Cost Code (JC00701), Location (SV00200), Service Call (SV00300), Service Option (sv00196), and Technician (SV0015). Additional triggers may be enabled using Microsoft SQL Server Manager. See Enabling Additional Triggers in Microsoft SQL Server Management Studio in the Signature Agent 2.4 Installation and Administration Guide.

SMS-1301The Check for Updates button has been removed from Signature Agent 2.4.
SMS-1305Users can access the Signature Agent 2.4 online help by selecting the Help button at the top right of the window next to the About button.
SMS-1314We've updated the Advanced Communication email templates to remove any wording that insinuates the recipient will be receiving additional updates. For example, from the Appointment Changed template, we've removed "You will receive an email when your technician has been dispatched to your site."
SMS-1362With all Advanced Communications triggers, you can now specify if you want to automatically notify your customers or only notify when the Notify button has been selected in Schedule. If you want to have your triggers automatically send notifications to your customers and/or technicians, you can edit the AC_Notify criteria value to 0. When the AC_Notify criteria is set to 1, the Notify button in Schedule needs to be selected to send the notification. The Appointment Canceled, Appointment Changed, and Appointment Scheduled triggers default to AC_Notify = "1".
SMS-1373

The Appointment Scheduled standard trigger has been updated to clear the Watch Column. This ensures that the trigger is fired appropriately. Previously the Watch Column had been set to Appointment_Status, but depending on your setup, the appointment's status may not have change when the appointment was scheduled, which would result in the trigger not firing.

SMS-1375

The Appointment Reassigned and Appointment Rescheduled standard triggers have been updated so that when triggered, both the Appointment Reassigned notification and the Appointment Rescheduled notification are sent.

Note

The Trigger Criteria for both triggers has been updated to:

AppointmentReassigned:

[Technician] != [prev_Technician]
and
[Appointment_Type] = '1'
and
([prev_Technician] != 'UNASSIGNED' and [Technician] != 'UNASSIGNED')
and
[prev_STRTTIME] != #1900-01-01 00:00:00#


AppointmentRescheduled:

([prev_STRTTIME] != #1900-01-01 00:00:00# and [STRTTIME] != #1900-01-01 00:00:00#)
and
[StartDateTime] != [prev_StartDateTime]
and
[Appointment_Status] = [prev_Appointment_Status]
and
[Appointment_Type]='1'
and
[Technician] != 'UNASSIGNED'