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1. Choose the notepad button in any field with an attached notepad button.
2. In the Service Management Notes window, complete the following fields:
   • Subject
     Enter the subject of the note. The information entered is displayed in the list of notes for the entity. After you tab off this field, a confirmation message displays. Select Yes to add a
   Subject and an Author. The Author
   • new note or No to clear the Subject field.
   • Current Owner
     This field defaults with the current user.
   Use
   • User the lookup to change the
   author
   • current owner, if needed.
   • Reminder
     Mark the
   Reminder?
   • check box if
   you would
   • you would like to receive a message, upon opening Service Management, that a note exists marked for the current system date.
   The current date defaults in the Reminder Date field, and can be edited. You
   •  You must mark this check box if you want to be able to view the note in the Reminder Service Notes window.
   Mark the Yes radio button in the Printable? field if you want to be
   • Reminder Date
     The current date defaults in the Reminder Date field and can be edited. 
   • Printable
     Mark the Yes radio button to be able to print the note in the Printable Notes report. Notes marked printable appear on workorder 1 and T-card formats by default.
3. Type Enter the note in the scrolling window.
4. At the bottom of the window, the following information displays:
   • Created User
     The user who created the note.
   • Modified User
     The user who last modified the note. This is blank when creating the note.
   • Last Changed
     The date and time the note was last updated.
5. Choose Save.

Reading reminder notes

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You can print notes or ranges of notes that have been added to Service Management records using the notepad button, if they have been marked printable. Go to Reports > Service Management > Reminder Notes.