You can track the general resolution for each service call using the Resolution field in the Service Call window. An example of a resolution ID code is CAL with the description Calibration RCB with the description Replaced Circuit Board. You can define an unlimited number of resolution codes. Only one resolution code can be added to a service call.
- Choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Call Resolutions.
- In the Call Resolutions window, enter a Resolution Code up to 3 characters.
- Enter a Description up to 255 characters.
- Choose Save.