Page Comparison

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1. Choose Cards > Service Management > Service Manager.
2. Select the customer.
3. In the call history scrolling window, double-click the closed service call.
4. In the Service Call window, change the Call Status to open.
5. Select Save.
6. A message displays "Prior unbilled costs exist. Do you want to bill these costs?"
   • Yes - Creates a reversing entry for the unbilled costs that were on the service call.
     • The cost transactions are moved back to the SV000810 table.
     • A WIP transaction is created to move costs from COBS back to WIP.
     • A reversing manual close entry GL Batch (first 5 characters of the user name + MNLREOPEN) with WIP debited and COGs credited.
     • The transaction date is set to today's date.
     • Reference is the service call ID.
     • Source Document is GJ.
   • No - A reversing entry is not created for the unbilled costs.  
   Post the 
   • The cost transactions on the closed call are not moved back.You can add new costs to the service call.
7. Post the Batch.