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The Reconcile process is run when an annual contract's costs, billing, and/or revenue amounts are off. The procedure runs through the 815 and the 701 tables appropriate table(s) to accumulate the total totals for the option selected (costs, billing, or revenue)  and then will update the 500 and 505 tablesupdates the amounts displayed on the Revenue/Cost window. This process is run from the Maintenance Contract window for an open annual contract.

1. Go to Cards > Service Management > Service Manager.
2. Select a customer, select Additional, and then select Contract.
3. Select the contract.
4. Click the Revenue/Cost button.

5. In the Revenue/Costs window, select Reconcile. 

   NoteReconcile does not display for multi-year contracts.

   
   

6. From the drop-down, select:
   • Reconcile Cost
     Runs through the Open Maintenance Contract table (SV_Maint_MSTR) and Periods Cost Buckets for Contracts table (SV_Contract_Detail_Summary) and updates labor Hours and Cost amounts.
   • Reconcile Billing
     Runs through the Billing Schedule table (SV_Contract_Billing_Schedule) to accumulate the totals and updates the Billed amount.

   • Reconcile Revenue
     Runs through the Revenue Schedule table (SV_Contract_Revenue_Schedule) to accumulate the totals and updates the Revenue Recognized amount. 

     Note
     This procedure only supports the Revenue Schedule method. This does not support POC or Manual Revenue Recognition.

7. Enter the password to run the procedure, if prompted. See Reconcile Maintenance Contract Password Setup.
8. The Reconcile process runs and the window is refreshed automatically.