...
- Choose Cards > Service Management > Service Manager.
- Select the customer.
- In the call history scrolling window, double-click the closed service call. See Viewing Existing Service Calls for additional information on finding the closed service call.
- In the Service Call window, change the Call Status to Open.
- Select Save.
- A message displays "Prior unbilled costs exist. Do you want to bill these costs?"
- Yes - Creates a reversing entry for the unbilled costs that were on the service call.
- The cost transactions are moved back to the SV000810 table.
- A WIP transaction is created to move costs from COBS back to WIP.
- A reversing manual close entry GL Batch (first 5 characters of the user name + MNLREOPEN) with WIP debited and COGs credited.
- The transaction date is set to today's date.
- Reference is the service call ID.
- Source Document is GJ.
- No - A reversing entry is not created for the unbilled costs. The cost transactions on the closed call are not moved back.You can add new costs to the service call.
- Yes - Creates a reversing entry for the unbilled costs that were on the service call.
- Post the Batchbatch.