The following is a list of mappable fields/labels for Current and Previous states. The actual list name is in parenthesis, where applicable.
| Note |
|---|
The actual triggers include an underscore between the words. Previous state triggers are appended with "prev_". |
- Actual Hours
- Appointment
- Appointment Description
- Appointment Group ID
- Appointment Priority
- Appointment Status
- Appointment Type
- Call Type (Type of Call)
- Caller Email Address
- Caller Name
- Caller Phone
- Cancelled Reason
- Completion Date
- Cost Code (WS Cost Code)
- Cost Code Alias
- Created by User ID
- Created Date
- Customer Name
- Customer Number
- Dex Row ID
- Divisions / Division
- End Date/Time
- End Time
- Equipment Id / Equipment Tag (SV_Tool_ID)
- Estimate Hours
- Job Number (WS Job Number)
- Labor Override
- Location ADDRESS1
- Location CITY
- Location Name
- Location Number / Location Id (ADRSCODE)
- Location STATE
- Location ZIP
- Modified Date
- Modified Time
- Modified User ID
- Priority of Call
- Priority of Call
- Problem Description / Description
- Problem Type (Type of Problem)
- Purchase Order
- Reply To / Caller Email Address
- Service Call ID
- Service Description
- Service User Defined 1, 10, 11, 12, 18, 19, 2, 20, 21, 3, 4, 5, 6, 7, 8, 9
- Skill Level
- Start Date/Time
- Start Date/Time
- State Created
- State Scheduled
- Task Date
- Technician (Current)
- Technician Email
- Technician Long Name
- Technician Phone#
- Technician Skill Level
- Technician Status
- Time Entered (checkbox)
- UDCB1 (AC notify flag)
- UDCB2
- UPRTRXCD
- UserDD1
- UserDD2
- USERDEF1
- USERDEF2
- USRDAT01
- USRDAT02
...