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- Select the Access tab.
- Select Show to view the Incoming Access Key and the API Key.
- The Incoming Access Key is generated by the database once the company is saved prior to testing the configuration. This key is used as a unique identifier.
- The API Key is automatically generated from Key2Act.
Enter the Email Alias.
- You can select the Agent Service drop-down to perform the following service options. These options are also available from the menu bar on the Home tab. Customer Support may direct you to perform these steps during troubleshooting.
- Install Service
- Uninstall Service
- Reinstall Service
- Restart Service
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