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In Outlook the body text can be added to a Quick Part gallery to quickly insert the information into a new email. The customer would then only have to enter a subject line and the description after inserting the Quick Part. |
Simple Email
Depending on the recipient configuration in the Event Trigger Properties, the following may occur:
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In addition to the email, the customer may attach a file to the email message. For example, a picture of the malfunctioning equipment.
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Customer Calls for Service and Wants Notifications
