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The Trigger Criteria tab is used to set up specific criteria that may need to be met for the trigger to activate. 

  1. To edit the trigger properties, select an event trigger and then select Properties.
  2. Select the Trigger Criteria tab.
  3. Use the Values and Previous Values tabs and and the formula buttons to create the trigger criteria. To enter the values necessary for the formulas, select the VAL button and enter the data.Image Removed
  4. If you want to have your triggers automatically send notifications to your customers and technicians, you can edit the AC_Notify criteria value to 0. When the AC_Notify criteria is set to 1, the Notify button in Schedule needs to be selected to send the notification. 

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  5. Select OK.