...
In addition to the default standard triggers, Advanced Communications provides you the ability to notify the customer and/or technician when the following appointment triggers occur:
| Trigger |
|---|
| AC_Notify | Default Notification | |
|---|---|---|
Appointment Canceled | 1 | Notify Button |
Appointment Changed | 1 | Notify Button |
| Appointment Completed | 0 | Automatic |
| Appointment Scheduled | 1 | Notify Button |
| Request Received | 0 | Automatic |
| Technician Arrived | 0 | Automatic |
| Technician In Route | 0 | Automatic |
Advanced Communications is set up within two applications:
...