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Enter the Email Alias to create the email address that your customers will use when sending an email to create a service call. For This email alias is also used as the "Sender" when sending communications to your customers and technicians. For example, if you create an alias of Fabrikam, your customers would send an email for a service to fabrikam@servicerequests.io.
- Select the Access tab.
- Select Show to view the Incoming Access Key and the API Key.
- The Incoming Access Key is generated by the database once the company is saved prior to testing the configuration. This key is used as a unique identifier.
- The API Key is automatically generated from Key2Act.
Enter the Email Alias.
- You can select the Agent Service drop-down to perform the following service options. These options are also available from the menu bar on the Home tab.
- Install Service
- Uninstall Service
- Reinstall Service
- Restart Service
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This section is used for setting up a Maintenance Schedule. The Next Scheduled Eventing Pause is used to stop Signature Agent from accessing the database. This allows you to perform database maintenance without generating CDC records that might generate communications.
- Select the Maintenance tab.
- Select Edit.
- In the Eventing Schedule Editor window, create an optional schedule to pause the Eventing Engine.
- Select Weekly or Monthly.
- Weekly - Select the day(s).
- Monthly - Select the day number and the frequency.
- Select the Time of Day and Frequency.
- Enter the Duration (Hours).
- Select Weekly or Monthly.
- Select Preview to view what the next 10 occurrences would be based on the setup. Select OK to return to the Eventing Schedule Editor.
- Select OK. The Tenant tree now displays the company and automatically creates Event Triggers.
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Select View Event Log from the menu bar to view the log.txt file that displays information about trigger events and also denotes when issues occur. For example, an email for service was received and a response is sent out.
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