The following is a list of mappable fields/labels for Current Values and Previous states. The actual list name is in parenthesis, where applicable.
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The actual triggers include an underscore between the words. Previous state triggers are appended with "prev_". |
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Values.
Current Values
- Actual_Hours
- ADRSCODE
- Appointment
- Appointment_Description
- Appointment_Group_ID
- Appointment_Priority
- Appointment_Status
- Appointment_Type
- Call Type (Type of Call)
- Caller Email Caller_Email_Address
- Caller_Name
- Caller_Phone
- Cancelled_Reason
- Completion_Date
- Cost Code (WS Cost Code)
- Cost Code Alias
- Created by User ID
- Created Date
- Customer Name
- Customer Number
- Dex Row ID
- Divisions / Division
- End Date/Time
- End Time
- Equipment Id / Equipment Tag (SV_Tool_ID)
- Estimate Hours
- Job Number (WS Job Number)
- Labor Override
- Location ADDRESS1
- Location CITY
- Location Name
- Location Number / Location Id (ADRSCODE)
- Location STATE
- Location ZIP
- Modified Date
- Modified Time
- Modified User ID
- Priority of Call
- Priority of Call
- Problem Description / Description
- Problem Type (Type of Problem)
- Purchase Order
- Reply To / Caller Email Address
- Service Call ID
- Service Description
- Service User Defined 1, 10, 11, 12, 18, 19, 2, 20, 21, 3, 4, 5, 6, 7, 8, 9
- Skill Level
- Start Date/Time
- Start Date/Time
- State Created
- State Scheduled
- Task Date
- Technician (Current)
- Technician Email
- Technician Long Name
- Technician Phone#
- Technician Skill Level
- Technician Status
- Time Entered (checkbox)
- UDCB1 (AC notify flag)
- UDCB2
- UPRTRXCD
- UserDD1
- UserDD2
- USERDEF1
- USERDEF2
- USRDAT01
- USRDAT02_Code_Alias
- CREATDDT
- CRUSRID
- CUSTNAME
- CUSTNMBR
- Description
- DEX_ROW_ID
- Divisions
- EndDateTime
- ENDTIME
- Estimate_Hours
- Labor_Override
- Location_ADDRESS1
- Location_CITY
- Location_Contact_Person_1
- Location_Phone_1
- Location_STATE
- Location_ZIP
- LOCATNNM
- MDFUSRID
- MODIFDT
- Modified_Time
- Priority_of_Call
- Problem_Description
- Purchase_Order
- Purchase_Order
- R_Email
- Service_Call_ID
- Service_Desc_Note
- Service_Description
- Service_User_Defined _10
- Service_User_Defined _11
- Service_User_Defined _12
- Service_User_Defined _18
- Service_User_Defined _19
- Service_User_Defined _2
- Service_User_Defined _20
- Service_User_Defined _21
- Service_User_Defined _3
- Service_User_Defined _4
- Service_User_Defined _5
- Service_User_Defined _6
- Service_User_Defined _7
- Service_User_Defined _8
- Service_User_Defined _9
- Service_User_Defined_1
- Skill_Level
- StartDateTime
- State_Created
- State_Scheduled
- STRTTIME
- SV_Tool_ID
- Task_Date
- Technician
- Technician_Long_Name
- Technician_Status
- TechnicianEmail
- TechnicianPhone
- TechnicianSkillLevel
- Time_Entered_CB
- Type_of_Call
- Type_of_Problem
- UDCB1
- UDCB2
- UPRTRXCD
- UserDD1
- UserDD2
- USERDEF1
- USERDEF2
- USRDAT01
- USRDAT02
- Wennsoft_Affiliate
- Wennsoft_Branch
- Wennsoft_Region
- WS_Cost_Code
- WS_Cost_Code
- WS_Job_Number
Previous Values
- prev_Actual_Hours
- prev_ADRSCODE
- prev_Appointment
- prev_Appointment_Description
- prev_Appointment_Group_ID
- prev_Appointment_Priority
- prev_Appointment_Status
- prev_Appointment_Type
- prev_Caller_Email_Address
- prev_Caller_Name
- prev_Caller_Phone
- prev_Cancelled_Reason
- prev_Completion_Date
- prev_Cost_Code_Alias
- prev_CREATDDT
- prev_CRUSRID
- prev_CUSTNAME
- prev_CUSTNMBR
- prev_DEX_ROW_ID
- prev_Divisions
- prev_EndDateTime
- prev_ENDTIME
- prev_Estimate_Hours
- prev_Labor_Override
- prev_Location_ADDRESS1
- prev_Location_CITY
- prev_Location_Contact_Person_1
- prev_Location_Phone_1
- prev_Location_STATE
- prev_Location_ZIP
- prev_LOCATNNM
- prev_MDFUSRID
- prev_MODIFDT
- prev_Modified_Time
- prev_Priority_of_Call
- prev_Problem_Description
- prev_Purchase_Order
- prev_R_Email
- prev_Service_Call_ID
- prev_Service_Desc_Note
- prev_Service_Description
- prev_Service_User_Defined _10
- prev_Service_User_Defined _11
- prev_Service_User_Defined _12
- prev_Service_User_Defined _18
- prev_Service_User_Defined _19
- prev_Service_User_Defined _2
- prev_Service_User_Defined _20
- prev_Service_User_Defined _21
- prev_Service_User_Defined _3
- prev_Service_User_Defined _4
- prev_Service_User_Defined _5
- prev_Service_User_Defined _6
- prev_Service_User_Defined _7
- prev_Service_User_Defined _8
- prev_Service_User_Defined _9
- prev_Service_User_Defined_1
- prev_Skill_Level
- prev_StartDateTime
- prev_State_Created
- prev_State_Scheduled
- prev_STRTTIME
- prev_SV_Tool_ID
- prev_Task_Date
- prev_Technician
- prev_Technician_Long_Name
- prev_Technician_Status
- prev_TechnicianEmail
- prev_TechnicianPhone
- prev_TechnicianSkillLevel
- prev_Time_Entered_CB
- prev_Type_of_Call
- prev_Type_of_Problem
- prev_UDCB1
- prev_UDCB2
- prev_UPRTRXCD
- prev_UserDD1
- prev_UserDD2
- prev_USERDEF1
- prev_USERDEF2
- prev_USRDAT01
- prev_USRDAT02
- prev_Wennsoft_Affiliate
- prev_Wennsoft_Branch
- prev_Wennsoft_Region
- prev_WS_Cost_Code
- prev_WS_Cost_Code
- prev_WS_Job_Number
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