Page Comparison

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1. Select Cards > Service Management > Service Manager.
2. Select the Customer ID.
3. Access the Service Call window by double-clicking a service call in the list of service calls or by selecting the History icon and then double-clicking on a service call.
4. Select the Additional Audit button.
5. In the Service Call Audit window, the top of the window displays the Service Call ID.

6. In the scrolling window the following columns display:

   
   

   Section

   Column Operation Service Call ID Type of Problem Service Description Address Code Customer Number  CPRCSTNM Wennsoft Affiliate Wennsoft Branch USERID Technician ID Technician Team Service Area Route Customer Name Location Name Technician Technician ID2 Type of Problem ID Type of Problem Resolution ID Resolution Description Equipment Type Type Call Short Type of Call SV Call Source SV Call Source ID 1 SV Call Source ID 2 User Define 1a - 4a Purchase Order Date of Service Salesperson ID Priority of Call Status of Call Call Invoice Number Invoice Style Completion Date Column WS Time 1 Time String 1 1 - 1 6 Service Date 1 - 6 Service Time 1 - 6 Time Zone Date1 Division Divisions Call Time Corporate Contract Number WSMSTRCONTSQ Contract Number WSCONTSQ Invoice Type POSTED Added Rate Billing Amount Fixed Billing Amount NTE Billable All Cost All Tax Amount 1 - 3 Labor Billing Category 1 - 5 Billable Equipment Billable Labor Billable Material Billable Other  Billable Subs Billable Tax Labor Cost Category 1 - 5 Cost Equipment Cost Labor Cost Material Cost Other Cost Subs Cost Tax Caller Email Address Caller Name Column Caller Phone Callback WS Job Number Orig Call ID SVSLARES PO Outstanding Status WCA Originating Call WCA Technician Service User Define 1 - 25 MODIFDT Modified Time MDFUSRID SV Language ID Base Currency ID Base Curr Conv Factor Billing Currency ID Billing Curr Conv Factor Local Currency ID Track In Job Cost Transfer to WS Job Billed to Job Equipment Billed to Job Material Billed to Job Labor Billed to Job Subcontractor Billed to Job Other Bill Customer Number Bill Address Code Rental Agreement Number Rental Agreement Line Order Vendor Quote Printed Contact ID Phone ID WSReserved CB 1 - 5 WSReserved STR 1 - 2 Dex Row ID

   
   

7. Close the window by selecting the "X" in the top right corner.

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