...

• Create COGS Distributions for Invoices
  If you mark this checkbox, Service Management uses the designated account as a debit when the cost transaction is entered and then credits the same account to relieve costs when the service invoice is saved or the maintenance invoice is posted. If you mark this checkbox, the Cost Dynamics GP button will be enabled in the Invoice Accounts window and the Maintenance Accounts window. See Choosing Service Management Debit Accounts for Cost Transactions. Choosing this option creates additional cost-of-goods-sold distribution detail with each Service Management invoice. The additional detail is visible with the Microsoft Dynamics GP Receivables transaction. Example: if Service Sales = 100; Labor Cost = 50; Material Cost = 10; Equipment Cost = 40 
  
  • With this checkbox unmarked, the distribution for this invoice on a Receivables transaction appears as follows:
    • Debit: Accounts Receivable Credit:100
    • Debit: Sales Credit:100
  • With this checkbox marked, the distribution for this invoice on a Receivables transaction appears as follows:
    • Debit: Accounts Receivable Credit:100
    • Debit: Sales Credit:100
    • Debit: Labor Cost Credit: 50
    • Debit: Labor Offset (WIP acct) Credit: 50
    • Debit: Material Cost Credit: 10
    • Debit: Material Offset (WIP acct) Credit: 10
    • Debit: Equipment Cost Credit: 40
    • Debit: Equipment Offset (WIP acct) Credit: 40

  • Additionally, with this checkbox marked, you can write off a trailing purchase price variance (PPV) on a purchase order if it is less than a specified amount or percentage. For more information, see Writing off a trailing purchase price variance. To have the system to split PPV entries with the same cost codes or jobs, you will need to insert the value REVALJEINDETAIL=TRUE in the dex.ini file.

• Display Pay Rate on Labor Transactions
  When manually adding a labor cost transaction to a Service Management invoice, you can select to view the technician's pay rate. If you mark this checkbox, two fields are activated — Cost per Hour and Extended Cost + Overhead — in the Added Costs window and the Adjustments to Cost window. If you don't want users to see the technician's cost per hour, leave the Display Pay Rate on Labor Transactions checkbox unmarked. Remember, the labor cost as it appears on the invoice includes the pay rate and overhead costs.

• Disable Transaction Posting
  If you mark this checkbox, the Post button in the Service Invoice window is disabled. Because we encourage batch-level posting, we recommend marking this checkbox. Real-time posting of invoices slows the performance of the software.
• Create Receivables Batch for Invoices
  If you mark this checkbox, you can save a Service Management invoice in a Receivables transaction file even if you are not registered to use the Receivables Management module. Mark this checkbox to store Service Management Invoice transactions in a Microsoft Dynamics GP transaction entry file for export to an external accounting system. You can gain processing speed by not marking this checkbox.
• Suppress PO Line Item Tax Update to Service Management and Job Cost
  You can suppress the inclusion of tax on purchase order line items as part of the line item cost updated to Service Management and Job Cost. Marking or unmarking the option updates both Service Management and Job Cost. This option will automatically be marked and disabled if the Enable GST for Australia/New Zealand and Enable Tax Date checkboxes are marked in the Microsoft Dynamics GP Company Setup Options window. To open the Company Setup Options window, select the Options button in the Company Setup window (Microsoft Dynamics GP > Tools > Setup > Company > Company).
• Use Sales Order Processing for Inventory
  If you mark this checkbox, Service Management's invoicing process will integrate with Sales Order Processing. If this checkbox is not marked, you must enter inventory items used on invoices as inventory adjustments.
• Enable PST Invoice Format
  Mark this checkbox to enable Provincial Sales Tax (PST) invoices. PST is tax on cost. This tax is often paid by the company, then collected by charging the PST tax back to the customer as a taxable tax. See PST Invoicing.
• Use Extended Pricing by Cost Code (Non-Labor)
  If you mark this checkbox, the system enables the "extended" pricing matrix feature, which offers more flexible and granular pricing matrices. You can now set the billing amount and markup costs for a service invoice based on criteria such as call type, problem type, equipment type, and so on, for non-labor charges. For example, for an emergency call, you might want the ability to charge a higher markup cost. In addition, you can also include a flat rate/fee with zero costs to the service invoice.

Invoicing

...

With Cost Options

The setup option for invoicing has been broken out into two sections so that you can select how you want to invoice regarding committed costs separately from how you want to invoice if you have unposted costs on your service calls.

...