Advanced Communications is an add-on product that provides allows you with the ability to send the following appointment trigger triggered emails to your customers directly from within Schedule. You can send the advanced HTML email notification in Schedule from the appointment window or by right-clicking the appointment and then choosing choosing Notify Customer.

Default Standard Triggers

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In addition to the default standard triggers, Advanced Communications provides you the ability to notify the customer and/or technician when the following appointment triggers occur:  

• Appointment Scheduled

• Appointment Changed

• Appointment Completed

• Appointment Canceled

• Service Call Request Received

• Technician Arrived

• Technician Dispatched

You can set up standard or Advanced Communication notification emails that will be sent to customers and/or technicians for the stages of an appointment. See the Signature Agent Configuration documentation.