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When you're on a service call, you can record any information that might require additional billable work in the future. Whether you can enter additional work depends on the MobileTech setup. You can also attach photos and or files.

1. Choose Additional Work, and then choose the New

 icon

2. icon. 

   Note
   You can search service calls from either your DEVICE or from the SERVER. The MODE is indicated at the top of the window. DEVICE MODE - The Service Call drop-down displays only service calls on your device. SERVER MODE - The Service Call drop-down displays all service calls created by you on the on the middle-tier database (an internet connection is required).

   
   

3. Enter information in these fields, as necessary.

   Field	Description

   *

   Service Call

   Select the service call that you're working on.

   *

   AppointmentIf only one appointment is associated with

   Choose the service call

   , that is the default appointment. Otherwise, you can select the

   and appointment that you're working on.
   Transaction Date	The system date is displayed. You can select a different transaction date.
   Description	Enter a description of the additional work.
   Contact Name	Enter the name of the customer to contact about the additional work opportunity.
   Contact Phone	Enter the phone number of the customer to contact about the additional work opportunity. Note The caller name and phone information are not tied to Contacts in

   Microsoft Dynamics GP

   Signature.
   Est. Labor Hrs.	Enter the estimated labor cost that is anticipated for the additional work.
   Est. Material	Enter the estimated material cost that is anticipated for the additional work.
   Est. Equipment	Enter the estimated equipment cost that is anticipated for the additional work.
   Est.

   Subcontrctr

   Subcontractor	Enter the estimated subcontractor cost that is anticipated for the additional work.
   Est. Other	Enter the estimated other costs that are anticipated for the additional work.

   *Required field

4. To add an attachment to the additional work, choose you need to save the transaction and then choose the work item.
5. Choose Attachments and then choose the New icon.
6. Choose the More icon the File icon and then choose to Capture a picture, Select a picture, Choose Picture or Select a file (the options displayed depend on the device you are using).

7. Choose

   the Save icon

   the menu icon to perform other actions for the image/file: 

   Note
   The options listed depend on the device you are using. For example, an iPhone may have "Capture Picture", "Record Video", "Use Last Photo Taken", etc.

   1. Clear
   2. Open
   3. Copy
   4. Print
   5. Resize Image
   6. Email
   7. Edit Image
   8. Export
   9. Cancel
8. Choose the Save icon.