Scan a barcode from the service call or appointment list

If there is only one service call for the piece of equipment that you scanned, the task list that is associated with that piece of equipment opens.

If there is more than one service call for the piece of equipment that you scanned, the service call or appointment list displays only the service calls or appointments that are associated with that piece of equipment.

Scan a barcode from the equipment list for a service call

If the piece of equipment that you scanned has tasks assigned to it, the task list that is associated with the piece of equipment opens.

Scan a barcode from the equipment list for a customer location

If the barcode doesn't match a piece of equipment on a service call, the Equipment pane opens.

If the barcode matches equipment that is assigned to a service call on the device, go to the equipment list for the service call.

Scan a barcode from the task list

The task list is restricted to the piece of equipment that is associated with the equipment barcode.

Scan a barcode from the service call or appointment lists

If there is only one service call for the piece of equipment that you scanned, but there are multiple pieces of equipment that are assigned to the sublocation for the service call, go to the equipment list for the service call.

If there is more than one service call that is assigned to the sublocation for the service call, the service call or appointment list displays the service calls or appointments that have equipment that is associated with the sublocation.

Scan a barcode from the equipment list

The equipment list is restricted to show the equipment that matches the sublocation that is scanned.

Scan a barcode from the task list

The task list is filtered to show only the tasks for the equipment that is associated with the sublocation.