Description: Why is the Master Contract Renew button grayed out when it is fully billed and recognized on my multi-year contract?
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Solution: In the screenshot provided by the customer, notice that the Anniversary Date is not in the same year as the Expiration Date. With multi-year contracts, you normally run the Process Multi-Year Contracts option to bring the Anniversary Date into the next year along the way.
When the Expiration Date and Anniversary Date are within the same year, the Renew button is available.
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