If you have timed into an appointment a service/job appointment or a technician activity in error, depending on your company's settings, you have the ability to can delete the time-in if you haven't synced your device.
For service appointments, if you have auditing enabled, (appointmentstatustimestamp (Create & Update)) you have the option to automatically revert the appointment status back to its original status before timing in or you can select to manually update the appointment status. Since job appointments and technician activities do not have the audit option, you can select to manually update the status.
To delete a time-in:
- Choose Select Appointments
. - Select the appointment and select Delete Time In.
- In the confirmation window, select Yes.
- In the next window, the following message displays "Do
- For service appointments, if you have auditing enabled, you will be prompted asking if you want to revert the appointment status (automatically). If auditing is not enabled or you selected No to the Revert message, you have the option to manually update the appointment status.
- For job appointments or technician activities, you will be prompted asking if you want to update the appointment
- status
- . Most likely you will want to select Yes and then select the appointment status in the next window.