File

• Registered Products

  
  

  : Displays the registered MobileTech products and the user count.

• Change Company

  
  Select

  : Select to switch to another company.

• About

  
  

  : Displays the

  current

  currently installed version of Signature and MobileTech Admin. You can also access online help and view the registered products.

View

• Users

  
  

  : Select to set up new users and view/edit existing users.

• Setup Options

  
  Select

  : Select to update settings that control how MobileTech is used.

Tools

• Create MobileTech Options

  
  

  : Any time you log on to MobileTech Administration and the version number of MobileTech Administration is higher than the last time you logged on for a company, the page to install database objects opens. You must install database objects for each company. If you are not prompted to install database objects, you can do so by going to Tools > Create MobileTech Objects.

• Update Middle Tier

  
  

  Database: Select to update the Middle Tier. When updating MobileTech Admin, you are prompted to update the Resco middle tier, however, you can also do so manually. 

• Create Middle Tier Database Clean Up Job

  
  Occasionally

  : Occasionally, when a service call is created in the host system but completed on a mobile device, records that are related to that service call do not get removed from the middle-tier database when the service call is completed. To make sure these records are cleared out of the middle-tier database, you should set up the daily cleanup job.

• Load Data

  
  You

  : You must load data into the organizational database for each technician you select. Any data that is associated with open calls and appointments for each technician, and for the specified date range, is included.

• Refresh Lookups

  
  

  : Select this option to sync individual lookups in MobileTech to refresh a subset of lookups without loading all data.

• Change Resco Administrator Password

  
  

  : If you or another administrator forgets an account password, you cannot retrieve the existing password, but you can change it.

• Update Password Policy: Use the Update Password Policy window to set up the complexity, password expiration, as well as lockout mode. In MobileTech Admin, select Tools > Update Password Policy.

• Launch Resco Cloud Dashboard

  
  

  : Select to launch the Resco Cloud Dashboard in your default browser.

• Launch Woodford
  Select to launch Woodford in your default browser. See Setting Up Woodford (optional) for more information.

• Install Resco Mobile CRM Client

  
  

  : Select to launch Resco's Mobile CRM Client download page in your default browser.