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If you or another administrator forgets an account password, you cannot retrieve the existing password, but you can change it.

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needs to add an administrator account, add/remove access to one or more databases, delete an administrator account, or update an administrator account password, you can do so using the Manage Resco Administrator Account option found under Tools > Manage Resco Administrator Account.

Note
titleIMPORTANT
  • The Manage Resco Administrator Account setup option is available only for users who belong to the SysAdmin role in SQL Server. These users can be Windows or SQL users.
You can change the password for only one MobileTech administrator at a time.
  • Only one administrator's password can be changed at a time. 
  • When changing an administrator's password, you will be changing the password for each company database listed for that account.
  • You are required to have at least one administrator account for each company.  You can add access to additional company databases later.

Update Access to Databases

  1. In MobileTech Administration, select Tools > Change Manage Resco Administrator Password. The page displays a list of all the system users in the configuration database.
  2. Select the administrator whose password you want to change. The Databases for Account area displays a list of all the company databases where the password will be changed.
  3. Enter and confirm the new password.
  4. Select Change Password. The password will be changed for all the company databases that were listed in the Databases for Account areaAccount. 
  5. From the Administrator Accounts list, select the account you want to update database access for.
  6. Mark or unmark the databases the administrator account should have access to. Mark to add access or unmark to remove access.
  7. Select Save Changes.

Changing an Administrator Account Password

  1. In MobileTech Administration, select Tools > Manage Resco Administrator Account. 
  2. From the Administrator Accounts list, select the account you want to change the password for.
  3. Complete the following:
    • Password: Enter the new password.
    • Confirm Password: Re-enter the password.
  4. Select Change Password.
  5. In the Change Password window, select OK.

Delete an Administrator Account

  1. In MobileTech Administration, select Tools > Manage Resco Administrator Account. 
  2. From the Administrator Accounts list, select the account to be deleted.
  3. Select Delete Admin.
  4. Select OK to confirm the deletion of the administrator account.
  5. In the Delete Admin window, select OK.

Add an Administrator Account

  1. In MobileTech Administration, select Tools > Manage Resco Administrator Account. 
  2. Select Add Admin.
  3. Enter the following information:
    • Email: Enter the password for the administrator account you are creating.
    • Password: Enter a unique password.
    • Confirm Password: Re-enter the unique password.
    • First Name: Enter the first name of the administrator.
    • Last Name: Enter the last name of the administrator.

  4. Mark the database(s) the new administrator account will have access to. 

  5. Select Create.

Buttons on This Window

  • Delete Admin: Select to delete the selected administrator from the Administrator Accounts list. 

  • Add Admin: Select to add an administrator to one or more companies.

  • Change Password: Select to change the password for the selected administrator from the Administrator Accounts list. 

  • Save Changes: Select to save database access changes. This button displays when updating database access for an administrator account.