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To obtain technician starting locations:
In Schedule, select the Hamburger menu
iconicon.- Select Geocoding.
- From the Entity drop-down, select Technicians.
- To display only the technicians that currently do not have coordinates assigned to their starting location, leave All Addresses? set to Off. To display all technicians, including those with coordinates already assigned, toggle All Addresses? to On.
- Select Fetch Address to display the Technician Locations.
- The following columns display:
- Technician Name
Displays the technician's long name. - Address/City/State/Postal Code
Displays the address that was entered in the Resource Options setting window. - Latitude/Longitude
Displays existing latitude and longitude values, if the location has previously been processed for geocoding. - Result
This column displays information after Fetch Coordinates is run.- Success displays for successfully obtaining the coordinates.
- If there is an issue with obtaining the coordinates, the actual error message displays from the mapping system that you have set up (Google Maps or Bing Maps).
- Technician Name
- Mark the checkbox(es) to the left of the technicians that you want to fetch the coordinates for. You can mark/unmark all checkboxes on the current page by marking the checkbox in the header section to the right of Technician Name.
- Select Fetch Coordinates.
To save the latitude and longitude coordinates to the technician starting location record(s), select Update Coordinates.
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In order to reset the technician’s vehicle location to the same starting point each day for routing purposes, at the beginning of the work day, the dispatcher can reset all technicans to their starting home location. The technician starting locations are set up on the Resource Options tab in Administration Setup. See Setting up resource optionsUp Resource Options for more information. To obtain technician starting locations:
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