You can send the email notification in Schedule from the appointment or service call window by choosing the Notify Customer icon icon or by right-clicking the appointment or service call and then choosing Notify Customer. This icon displays if you are using Advanced Communications.
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For more information about Standard and Advanced Communications, see the the Signature Agent 2.4 2023 Guide. |
Standard
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Notifications
- Appointment cancelled
- Appointment created and scheduled
- Appointment reassigned
- Appointment rescheduled
- Appointment scheduled
- Technician arrived
- Technician checked out
- Service call created
Advanced
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Communication HTML
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Notifications
- Appointment Scheduled
- Appointment Changed
- Appointment Completed
- Appointment Cancelled
- Service Call Request Received
- Technician Arrived
- Technician Dispatched