- A 12:00 a.m. time entry is the equivalent of zero. We recommend you do not have the starting time or ending time set to 12:00 a.m., as illustrated in the previous example. The system allows you to make the ending time of one shift the same as the starting time of the next shift. Also, you should make the available blocks of time as large as possible. If you split a day into two shifts, 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00, the system would not be able to schedule a call longer than four hours, since that is the largest block of time available. If the technician could work through lunch, create the shift from 8:00 a.m. - 5:00 p.m.
- To edit a shift, double-click the shift to open the Shift Daily Setup window. See Assigning shifts to technicians for information on assigning to technicians.
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