You can remove notes once they've been reviewed by the technician or appropriate person.
- Choose Microsoft Dynamics GP > Tools > Utilities > Service Management > Remove Notes.
- Print the Notes report. You may wish to print the Notes report prior to removing records to ensure you don't delete unread or current notes.
- To restrict the records that will be deleted, enter a Range. You can enter a range of customer IDs, authors, or reminder dates.
- Choose Insert>> to insert the restriction in the list. Only one restriction per range type can be entered.
- Choose Process.