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The system looks at the appointment and service call dates independently. That is, if an
Examples:
- A service call date and a service appointment date are before the roll-forward date. The service call and the appointment are rolled forward.
- An appointment date is before the roll-forward date and the service call date is after the roll-forward date
...
- . The appointment is rolled forward and the service call is not.
- An appointment date is after the roll-forward date and the service call date is before the roll-forward date, Only the service call is rolled forward. and the appointment is not.
| Note |
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You cannot move service calls and service appointments backward. That is, to a date prior to before the call's current date. |
To automatically roll calls forward when you open Service Management, see Choosing Service Options.