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The Service Call Lookup by Customer window opens, displaying all open service calls for that customer and location.
You can filter :
- Filter the list of service calls by division, call type and/or technician using the drop-down lists.
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- Select to include completed, closed, and MCC calls.
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- Sort the rows in ascending or descending order by selecting any
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- column header.
- Rearrange the order of columns by selecting and dragging by the column header.
The available columns include:- Service Call ID
- Call Type
- Description
- Completed
- Problem Type
- Technician ID
- Scheduled Date
- Contract Number
- Call Status
- USER-DEFINED
- Technician Name
- Total Unbilled
- Total Billed
- Purchase Order Number
- Double-clicking a service call from the list opens the Service Call window.