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The Service Monitor window displays appointments in relation to concerning their expiration status , and has an associated setup window where you can select display options for those appointments.
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Time expiration indicators appear in the left-most column in the Service Monitor scrolling window. Refer to the following illustration:
Use the following table to identify each expiration indicator and the associated expiration time.
| Expiration Indicator | Icon | Minutes Remaining |
|---|---|---|
Black square — Expired |
| 0 |
Red octagon — Warning |
| 9 |
Yellow triangle — Caution |
| 24 |
Green circle — Open |
| Over 30 minutes |
For example, let's say you have an appointment that expires at 2:00 p.m. In the Service Monitor Display Options window, you entered 30 as the number of minutes — prior to before expiration — when the stoplight color should enter the caution status. When the system time is 1:30 p.m., the stoplight changes from a green circle to a yellow triangle, indicating that the appointment is in a cautionary state and expires in 30 minutes.
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- Open the Time Stamp window in one of the following ways:
- On the Service Monitor, select an appointment and select the clock button in the Remaining field.
- In the Service Call window, select Time Stamp.
- On the Dispatch Board, select an appointment and select the clock button in the Work ID field.
In the Time Stamp window, select the clock button in the appropriate timestamp field or type an entry in the Stamped Time/Date field.
Note Remember, if your timestamps are connected to appointment statuses, then as the appointment statuses change, the appointment is automatically time-stamped.
- Select OK. If you have guaranteed times for all five -time stampstimestamps, the appointment must have all five timestamps met before it is cleared from the Service Monitor.
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