Synchronizing, or syncing, with the host system lets you update the information on your mobile device with any changes that might have been made in Microsoft Dynamics GP. Syncing also updates the host system with changes that you make on your mobile device, such as changes to the statuses status of calls and appointments, or new notes and attachments.
Syncing can be set up to occur automatically or based on events , and you can manually sync your mobile device at any time.
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If you
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cannot click on a setup field on your device, you
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must contact your administrator to unlock the field.
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To automatically sync your device with the host system, set up the following preferences on the Setup > Resco screen in MobileTech.
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If MobileTech is set up to use event-based syncing and Sync Login is set to Off on the device, automatic syncs will occur when you create a service call, create or complete an appointment, or request a timesheet report. If Sync Login is set to On, you'll be prompted to sync. For more information, see "Event-based syncing" later in this topic. |
Automatically Sync Your Device Only When You Log In
When you first log on, you must manually sync the device.
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Auto Sync
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On Start
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Auto Sync Delay (sec.)
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Enter 0
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Sync Login
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Off
Automatically Synchronize Your Device When You Log on to It, and Then at Specific Intervals Throughout the Work Day
After you log on, the device is automatically synced at the interval that you enter.
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Auto Sync
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On Start
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Auto Sync Delay (sec.)
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Enter a value, such as 600
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Sync Login
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Off
Always Manually Synchronize Your Device
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Auto Sync
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Never
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Auto Sync Delay (sec.)
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Enter 0
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Sync Login
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IMPORTANT: While Resco offers an automatic sync option, we advise against using it as it has caused issues with MobileTech functionality. |
Event-based Syncing
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If MobileTech is set up to use event-based syncing, event-based syncing is used to synchronize your device to the host system in these situations:
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