Regardless of which version you are upgrading from, be sure to install the components for the most recent version. After you install MobileTech Server, you must set up application options and set up and grant access to users by using MobileTech Administration. You will then install MobileTech Client on the various devices that are used by technicians.
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After the upgrade is complete, you can use MobileTech Administration to select application options and set up and grant access to users.
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Important upgrade informationDo not install a version of Woodford that is newer than 12.X. Do not install a newer version of Woodford until you are instructed to do so by WennSoft. Woodford is a third-party product and you must use a version of Woodford that is compatible with the version of MobileTech you are using. When you launch Woodford, if the "New update is available" message displays, choose Later. After you install and activate Woodford, we recommend that you set up Woodford so you are not prompted to install a newer version when it is released by Resco. In Woodford, choose Settings and unmark the Check for updates on startup checkbox. Review the steps below carefully before you install the latest compatible version of Woodford. |
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Step 1: Making backups of .config files
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Step 3: Install MobileTech Server
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To install the MobileTech Client on a computer, see Install the MobileTech Client.
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UPDATING ON iOS DEVICES
If your technicians use iOS devices, the technicians will sometimes be notified about MobileTech app updates for their devices. Do not install the client updates on those devices unless you will also be updating the MobileTech Server to the compatible versions that are listed in the Readme. We recommend that you clearly communicate this information to your technicians.
We also recommend that you turn off automatic downloads of updates on iOS devices. To do this, go to Settings > iTunes & App Store. In the Automatic Downloads section, make sure the Updates option is turned off (the toggle switch should appear gray, not green). Repeat this task on each iOS device.
You can view which version of MobileTech is installed on each device. For more information, see View user device information and sync activity.
Step 5: Set up MobileTech Admin
After completing the installation steps, you will need to review the Setting up MobileTech section. You then set up MobileTech and install MobileTech Client on client devices . You from their respective app store.
The first time you log into MobileTech Admin after upgrading, you will be prompted to upgrade the Resco middle-tier databases. After this has completed, you will be prompted to install database objects the first time you log into MobileTech Administration. You must do this for each company. If you are not prompted to install database objects, go to Tools > Create MobileTech Objects and choose Process.
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Step 6: Import the MobileTech Woodford project
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See Import the MobileTech Woodford Project.