You can add attachments, such as documents, images, and imagesvideos, to service calls in Service Management. The attachments will be available to view and change from the attachments list for a service call in MobileTech. You can add and view attachments on your mobile device, and also change or "mark up" attachments on your mobile device.
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Select Service Calls and select a service call.
Select More, and then select the Attachments tab.
Select an attachment.
Select More to see information about the file. You can change the description of the attachment and then save the changes.
Select Markup to Edit Image to mark up the attachment. For example, if the attachment is an image of a piece of equipment that needs a part replaced, or to call out damage to the piece of equipment, you can mark up the area on the image. You can also write on the image.
Save the changes.
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