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Warning

Important Upgrade Information

  • Before upgrading MobileTech, your technicians will need to sync their devices and then delete the data on the devices. Once the upgrade is complete, your technicians can then sync their devices to view the new features.

  • If you are changing the physical path with the upgrade installation, prior to upgrading, you will need to update the Physical Path in IIS Manager. 

  1. Open Windows Administrative Tools > Internet Information Services (IIS) Manager.

  2. Under Sites, select RescoCloud Server and then select Advanced Settings.

  3. Update the Physical Path and select OK.

Review the steps below carefully before you install the latest compatible version of Woodford.

Step 1:

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Make Backups of .

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Config Files

Before upgrading MobileTech, we recommend that you make a backup copy of the web.config, MobileTechAdmin.exe.config, and XrmServer.SyncConsole.exe.config files if you have made changes to these files. After upgrading you can reinsert your changes.

Step 2: Inactivate

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Active Woodford

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Projects

Before upgrading MobileTech, please mark any active Woodford projects as inactive in the Resco Cloud.

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To install the MobileTech Client on a computer, see Install or Upgrade the MobileTech Client.

Step 5: Set

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Up MobileTech Admin

After completing the installation steps, you will need to review the Setting up MobileTech section. You then set up MobileTech and install MobileTech Client on client devices from their respective app store.

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Note

In MobileTech, there is one middle-tier database for each Microsoft Dynamics GP company. The naming convention for the database name is companyname_RESCOXRM. The configuration database is called RESCOXRM_CONFIG.

Step 6: Import the MobileTech Woodford

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Project

See Import the MobileTech Woodford Project.

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