Avoid Making These Changes With Woodford

This information is intended to provide insight into areas that cannot be modified by using Woodford. It also includes recommendations about which entities you should not change.

Tabs That You Cannot Modify

You cannot use Woodford to modify the Resolution tab and the Summary tab for appointments in MobileTech.

Background Download Configuration Setting

The Background Download option must remain at its default False setting. This setting is found in the MobileTech Woodford project in Settings > Configuration > Offline Data Sync - Background Sync > Background Download.

These are the known issues if this setting is changed:

• Background Download interferes with the MobileTech AutoStatusUpdate feature.

• The first list that is opened from the Home screen is cached and you cannot close it or refresh it.  This can cause stale data to remain on the list.

Entities That You Should Not Change Sync Filters For

To help make sure that all records sync accurately, we recommend that you do not change sync filters for the following entities. Changing these filters could result in unexpected behavior and sync issues.

• Appointment Status Time Stamp

• Change Order

• Change order detail

• Consumed inventory

• Contract

• Equipment

• Contract equipment

• Location

• Sublocation

• Location Contact

• Job

• Job Cost Code

• Meter Reading

• Purchase Order

• Purchase Order Detail

• Purchase Order Receipt

• Purchase Order Receipt Detail

• Refrigerant Tracking

• Time log