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In Microsoft Dynamics GP, select Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Resolution Note Snippets. The Resolution Note Snippets window is displayed.
Enter a resolution ID and a description of up to 255 characters.
Select Save.
Setting Up the Parts Needed Snippet
You can create a specific "parts needed" resolution note snippet in Signature that when selected in MobileTech (9.5 or higher), the Site Inventory list opens. Technicians can select the part and quantity needed. The resolution note snippet includes additional information related to the selected part.
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