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In addition to the default standard triggers, Advanced Communications provides you the ability to notify the customer and/or technician when the following appointment triggers occur:
Appointment Scheduled
Appointment Changed
Appointment Completed
Appointment Canceled
Service Call Request Received
Technician Arrived
Technician Dispatched
You can set up standard or Advanced Communication notification emails that will be sent to customers and/or technicians for the stages of an appointment. See the Signature Agent Configuration documentation.