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In Outlook the body text can be added to a Quick Part template gallery to quickly insert the information into a new email. The customer would then only have to enter a subject line and the description after inserting the Quick Part. See Working with Quick Part Templates below.
- Your customer opens their email program and opens a new message.
- The customer enters the:
- Email Address
- Email Subject
- Email body that follows the template as determined by the user in the Event Trigger Properties.
- The following lines including the colon ":" in the body of the email are required to generate a service email. Additional fields may be added, like "Equipment ID:".
- Customer Number: <Actual customer number in Signature>
- Location Number: <Actual location ID in Signature>
- Description: <Used in service call description>
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