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install&admin_upgrading_mobilete_8808
install&admin_upgrading_mobilete_8808
Upgrading MobileTech involves making a backup of the config files (optional) , uninstalling your current MobileTech, and then installing and then installing the latest version of MobileTech Server.

Note

For MobileTech 7.5 and prior, we recommend that you uninstall your current installation and then install the latest version of MobileTech

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After the upgrade is complete, you can use MobileTech Administration to select application options and set up and grant access to users.

upgrade informationDo not install a version of Woodford that is newer than .

Do not install a newer version of Woodford until you are instructed to do so by Key2Act. Woodford is a third-party product and you must use a version of Woodford that is compatible with the version of MobileTech you are using.

When you launch Woodford, if the "New update is available" message displays, select Later.

After you install and activate Woodford, we recommend that you set up Woodford so you are not prompted to install a newer version when it is released by Resco. In Woodford, select Settings and unmark the Check for updates on startup checkbox
Warning
titleImportant
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Installation Components and CompatibilityInstallation Components and Compatibility
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Upgrade Information
  • Before upgrading MobileTech, your technicians will need to sync their devices and then delete the data on the devices. Once the upgrade is complete, your technicians can then sync their devices to view the new features.
  • If you are changing the physical path with the upgrade installation, prior to upgrading, you will need to update the Physical Path in IIS Manager. 
    1. Open Windows Administrative Tools > Internet Information Services (IIS) Manager
    2. Under Sites, select RescoCloud Server and then select Advanced Settings.
    3. Update the Physical Path and select OK.

Review the steps below carefully before you install the latest compatible version of Woodford.

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Before upgrading MobileTech, we recommend that you make a backup copy of the web.config, MobileTechAdmin.exe.config, and XrmServer.SyncConsole.exe.config files if you have made changes to these files. After upgrading you can reinsert your changes.

Step 2:

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Inactivate any active Woodford projects

Prior to upgrading to MobileTech 7.5, you will need to uninstall MobileTech from your Windows server/workstations:

  • Signature MobileTech Integration Sync
  • Signature MobileTech Sync Server
  • Signature MobileTech Admin
  • Signature MobileTech Client

MobileTech, please mark any active Woodford projects as inactive in the Resco Cloud.

Step 3: Install MobileTech Server

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Install MobileTech Server
Install MobileTech Server
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Note
titleIMPORTANT

After upgrading to MobileTech 9.0, you will need to go to launch MobileTech Setup Options so that updated setup option records are added to the Integration Sync.

Step 4: Install MobileTech Client

To install the MobileTech Client on a computer, see Install or Upgrade the MobileTech Client.

Step 5: Set up MobileTech Admin

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The first time you log into MobileTech Admin after upgrading, you will be prompted to upgrade the Resco middle-tier databases. After this has been completed, you will be prompted to install database objects. You must do this for each company. If you are not prompted to install database objects, go to Tools > Create MobileTech Objects and select Process.See Set up MobileTech Administration.

Note

In MobileTech, there is one middle-tier database for each Microsoft Dynamics GP company. The naming convention for the database name is companyname_RESCOXRM. The configuration database is called RESCOXRM_CONFIG.

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