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If you do not have these options marked, posting costs directly to the maintenance contract has no immediate accounting implication. Since costs are accumulated through the accounting modules or through the Service Management manual-add feature, the appropriate general ledger accounts were already debited or credited or will be once batches are posted.

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Editing the contract spending plan

If estimate costs for the contract are distributed per month, you may choose to compare estimate and actual costs at any point during the life of the contract and, if necessary, revise your estimates.
You may also have to edit cost estimates if, for example, the length of a contract changes. If a contract is shortened, any months that no longer fall within the contract date range are automatically removed from the spending plan; if lengthened, months are added. When the contract length changes, estimate costs need to be manually redistributed for each cost category.

  1. Choose Cards > Service Management > Service Manager. Choose a customer, and use the Contract icon to open the Maintenance Contract window.
  2. Select a contract, and choose Revenue / Cost to open the Revenue/Costs window.
  3. If you want to edit the monthly breakdown of an estimate for a cost category, you can use the expansion button next to any estimate field to re-open the appropriate Estimate Costs window. If you want to edit the total estimate amount for a cost category, the new amount that you enter will be automatically distributed among the months of the contract per the existing percentage of the total estimate amount for each month.
  4. For additional distribution options, choose the expansion button after editing the total estimate amount. You will receive a message asking how the amounts should be generated.
    • Evenly: Choose
      Choose this option if you wish to split the new estimate amount evenly among the months.
    • Recent: Choose
      Choose this option if you wish to base the new monthly estimates on each month's previous percentage of the total cost category estimate.
    • Manual: Choose
      Choose this option if you wish to manually distribute the new estimate amount. The previous estimates populate, and it is up to you to add or subtract the appropriate amounts to equal the total estimate amount.