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| servicemanagement_creating_credi_4581 |
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| servicemanagement_creating_credi_4581 |
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| You can apply sale credits to service invoices. From the Service Credit Memo window, you can apply credit amounts to each of the five cost categories. You can save the credit memo to a batch or real-time post. |
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| If unposted costs exist on the service call, a new credit memo cannot be created. If a credit memo is saved to a batch for the service call, if additional costs are added, the credit memo will not automatically update. You must save the credit memo to update it or you can delete the credit memo and then invoice. |
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Service Management automatically creates a credit memo when a service invoice with a negative total is saved.
Invoices become negative when a returned inventory item is posted through Sales Order Processing, when a credit memo or return is posted in Payable Management , when adding negative costs using the "+" button, when adding an inventory adjustment with a positive quantity, and when creating a negative payroll transaction through TimeTrack. See Entering Inventory Transactions using SOP, Entering Manually Added Transactions, and in the TimeTrack User Manual.
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