Your customer can send an email that is sent to the accesskey@act.key2act.io email accesskey@servicerequests.io email address OR to an email address that our user has set up (service@companyservice@company.com) that forwards the email to the access key email address. 

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Example of an email with the optional line for Equipment ID:

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template template

Working with Microsoft Outlook Quick Part Templates

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1. Open a new message window (as if to send a new email).
2. Type and then select the text to be added as a Quick Part.
3. On the Insert tab, locate the Text section. (The Insert tab is only visible in a new email. The Text section is only enabled if you click in the body of the new email.)
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4. Select Quick Parts.

5. Select Save Selection to Quick Part Gallery…
   

6. In the Create New Building Block window, you can name the Quick Part and enter a description.
   • Name: Enter a descriptive name.

   • Description: Enter a brief description.
     

7. Select OK.

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1. Open a new message window (as if to send a new email).
2. On the Insert tab, locate the Text section.
3. Select Quick Parts.
4. Select the appropriate template.
5. The body of the email is populated with the text.
6. Edit the text as needed.
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