The event triggers are automatically created for the company after testing the connection and are based on the CDC table views. These notifications can be enabled or disabled based on the customer's communication requirements. You can send the email notification in Schedule from the appointment window or by right-clicking the appointment and then choosing Notify Customer.
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| Only users with Advanced Communications |
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| can send out HTML emails and use the Notify Customer button in Schedule. |
There are 9 default standard triggers that are created during the installation:
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- Signature Agent Configuration contains the event notification setup. See Completing Signature Agent Configuration.
- Schedule contains the technician information including the technician/customer email address. For more information, see Setting up Technicians in Schedule.
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