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The scrolling window displays as of the system time unless a different time is entered in the Technician Schedules window. For example, if the system time is 11:00 a.m., the scrolling window starts at 11:00 a.m. You have to scroll up to display the scrolling window prior to before 11:00 a.m.
The scrolling window displays appointments for the selected technician and date. Mark the Completed and Closed checkboxes at the top of the window if you want appointments for these types of calls to display. Appointments for MCC calls always display in the scrolling window.
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