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If technicians submit timesheets that need manager approval, you will need to set up the following in the TimeTrack Setup Options window.:
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In the TimeTrack Setup Options Email Notification section, the option to Notify Manager when Employee has Updated Rejected Trx is not honored in MobileTech. If marked, the manager will not receive email notifications. The manager will receive a notification when the technician resubmits the timesheet if Notify Manager when Employee Submits Time Card for Approval is marked. |
Verify Technician and Manager Setup in Signature Registered Users Setup
MobileTech users must be set up as Registered Users window in TimeTrack and enabled for TimeTrack entry, regardless if they will be submitting time and/or expense transactions.
Additionally, for the technician's manager to be notified by email when a timesheet is submitted for approval, you will need to verify that the manager's email address is set up in TimeTrack's Registered Users Setup window. In the TimeTrack User Guide, see Signature registered users and Setting Up the Manager Approval Feature for detailed information.