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Resco's Woodford component is a tool that lets you customize and configure MobileTech for your business purposes. 

Warning

Important information for upgrade customers who already use Woodford

  • Do not install a version of Resco Cloud that is newer than v12.x.x.xxxx. Do not install a newer version of Woodford until you are instructed to do so by Key2ActWennSoft. Woodford is a third-party product and you must use a version of Woodford that is compatible with the version of MobileTech you are using.
  • When you launch Woodford, if the "New update is available" message is displayed, choose Later. After you install and activate Woodford, we recommend that you set up Woodford so you are not prompted to install a newer version when it is released by Resco. In Woodford, choose Settings and unmark the Check for updates on startup check box checkbox.
  • Your existing MobileTech project must be deactivated before you import a new or updated project. If you are importing an updated project with the same name, you will need to rename the deactivated project using Properties from the top navigation before importing. Then choose Create New in the window that displays.

...

  1. In MobileTech Administration, choose Tools > Launch Woodford. 
  2. Enter the user name, and password to log on to Woodford. 
  3. Choose OK. 
  4. The Registered User window may display. If it does, enter your contact information in the window and choose Register.

  5. If the "New update is available" message is displayed, choose Later. 

  6. If you have an existing MobileTech project, you must deactivate the project before importing the new/updated project. Select the project and then select Deactivate from the top navigation. 

    Note
    • If you have already made customizations to MobileTech by using Woodford, you must reapply those customizations each time you upgrade MobileTech and the corresponding Woodford project. 
    • Re-enable any options that were enabled in Woodford. For example, if you are using Mobile Auditing (UseMobileAuditBackgroundSync=True), please be sure to re-enable the Woodford Auditing settings after importing a new Woodford projects.


  7. Choose Import and browse to the location where the MobileTech.woodford file was saved when you installed MobileTech Administration. For most users, the location of the Woodford file is C:\Program Files (x86)\Signature\MobileTech\Admin\Woodford. 

  8. In the Add Mobile Project window, select MobileTech x-xx-xxx.woodford and then choose Open. 

    Note

    If you are re-importing the same project version and are prompted to overwrite the existing deactivated project, choose Cancel and then rename the existing deactivated project using Properties in the top navigation. Then import the project and choose Create New in the window that displays and continue with the instructions below.


  9. The Type and Name default in.
  10. Mark the MobileTech check box  checkbox for the role.
  11. Choose Save. An exclamation point  icon displays next to the mobile project to indicate the project has not been published.
  12. Double-click the MobileTech mobile project.
  13. In the Navigation bar at the top, verify that the Publish Version displays 12.0 (default value). To avoid sync issues, do not change this field. 
  14. Choose Publish All.
  15. In the Select Projects window, verify that MobileTech is marked and then select OK.
  16. Unmark the option to be notified when Woodford updates are available. In Woodford, choose Settings and unmark the Check for updates on startup check box checkbox.,
  17. Click Save.

See Set up Woodford for information on customizing and configuring entities. For information about how to use Woodford to further customize your application, see the Resco Mobile CRM Woodford User Guide.

Sync the technician devices

Sync the technician devices using MobileTech Client. The "Application was updated" message is displayed on the device to indicate that a Woodford project is active.