You can initiate a new service call from the Equipment Master window and/or Equipment Component window for an existing equipment record. If you are creating a new equipment record, you will need to save the equipment record before you can select the New Call button. This feature respects the Service Option validation setting Change Call Type to MC when adding Equipment under contract.
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If the Customer or Location is inactive, the New Call button is disabled. However, if the equipment is on a contract, you are able to A new call cannot be created if the customer is inactive. If the location is inactive, you can create a new MC service call with an inactive locationif the equipment is on an active contract. |
To create a new service call from the Equipment or Equipment Component window:
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