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In the Service Call Costs window, the following service call information is automatically populated:
Customer ID
Location Address ID
Service Call ID
Service Call Note
Date
Description
Description Note
Problem Type
Call Type
Division
Contract Number
Call Status
The cost and billing information section displays the following information:
Unposted Costs
To view all unposted cost transactions for the service call, zoom on the Unposted Costs column header. This included unposted purchase orders, which is a saved purchase order that isn’t committed. Tax amounts and landed costs are not included in the Unposted Costs column.Committed Costs
To view all committed cost transactions for the service call, zoom on the Committed Costs column header. Open purchase order amounts are displayed in this column. In the Unposted Costs window, committed purchase order cost amounts only display the purchase order received costs in the Cost column.Actual Costs
To view all actual cost transactions for the service call, zoom on the Actual Costs column header.Anticipated Billable
This amount does not include any tax information.Anticipated Percent Markup
Subtotal Anticipated Billable - Total Anticipated Cost
Select the Equipment, Materials, Subcontractor, or Other row header to view all costs for the service call for that category.
Select the Labor row header to view all Labor transactions for the service call.
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