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servicemanagement_time_zones_htm servicemanagement_time_zones_htm

You can store dates and times in Greenwich Mean Time (GMT) so that dates/times can be accurately converted and displayed in the time zone of the location, technician, and user. In addition, time zones can be adjusted for Daylight Savings Time (DST).

Converting Time Zones

Time zones are not immediately converted to GMT as soon as you enable the time zone feature in Setup. After you turn on the time zone view feature, the system will attempt to populate certain specific date/time-related fields in GMT in the database for new records added. Existing service calls, timestamps, and appointment data must be converted after you populate certain tables with time zone values. Existing data must be converted before you add new service calls or appointments.

Service callcalls, time stampstamps, and appointment appointments get the time zone from location.

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