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When you create a middle-tier database in MobileTech, a daily cleanup job is automatically set up for the database. For more information about this job or how to specify when it runs, see Create a cleanup job for the middle-tier database. 

Menu Navigation

File

  • Registered Products
    Displays the registered MobileTech products and the user count.
  • Change Company
    Select to switch to another company.
  • About
    Displays the current installed version of Signature and MobileTech Admin. You can also access online help and view the registered products.

View

  • Users
    Select to set up new users and view/edit existing users.
  • Setup Options
    Select to choose settings that control how MobileTech is used.

Tools

  • Create MobileTech Options
    Any time you log on to MobileTech Administration and the version number of MobileTech Administration is higher than the last time you logged on for a company, the page to install database objects opens. You must install database objects for each company. If you are not prompted to install database objects, you can do so by going to Tools > Create MobileTech Objects.
  • Update Middle Tier
    Select to update the Middle Tier. You should be prompted to update the Resco middle tier, however you can also do so manually. 
  • Create Middle Tier Clean Up Job
    Occasionally, when a service call is created in the host system but completed on a mobile device, records that are related to that service call do not get removed from the middle-tier database when the service call is completed. To make sure these records are cleared out of the middle-tier database, you should set up the daily cleanup job.
  • Load Data
    You must load data into the organizational database for each technician you select. Any data that is associated with open calls and appointments for each technician, and for the specified date range, is included.
  • Refresh Lookups
    Select this option to sync individual lookups in MobileTech to refresh a subset of lookups without loading all data.
  • Change Resco Administrator Password
    If you or another administrator forgets an account password, you cannot retrieve the existing password, but you can change it.
  • Launch Resco Cloud Dashboard
    Select to launch the Resco Cloud Dashboard in your default browser.
  • Launch Woodford
    Select to launch Woodford in your default browser. See Set up Woodford for more information.
  • Install Resco MobileCRM Client
    Select to launch Resco's MobileCRM Client download page in your default browser.

Continue setting up MobileTech with the following steps:

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